Returns for Purchases
If you are not completely satisfied with your HOPETECH instrument within 5 days after receiving it, you may return it to the original authorized HOPETECH dealer or distributor for a refund. Customers must contact the dealer/distributor from which the unit was purchased to obtain an RMA (return material authorization).All returns must be authorized. Items returned without prior authorization will not be accepted.
Defective new equipment may be returned for warranty repair/exchange to us within 5 days of the shipment receipt date. After 5 days, returns will be handled by direct contact and in accordance with the warranty terms of HOPETECH’s. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.
Non-Defective new equipment will be authorized for return within 5 days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders are non-returnable.
If the item was purchased directly from HOPETECH, please contact us directly.
Email us at email@example.com and we will help facilitate returns or exchanges.
The customer is responsible for return shipping and duty tax to the place of purchase. Items returned to us must be sent freight pre-paid and insured.
The refund will be issued by the dealer or distributor from whom the customer purchased the instrument(s).
Credit and Return Time
Please give us some time to process your return/exchange. It takes about 20 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.
Check return status
To check the status of a return, email sales or firstname.lastname@example.org. Please be sure to include your RMA number.
Damaged or Defective Items
If your order arrives at your location damaged, broken or defective, save the packing box and inner material and contact the shipping company to initiate a claim.
Returns for repairing
We need you to support us with following:
- Fill out our repair form
2. Receive an RMA
3. Ship your equipment to us
4. We evaluate the unit for free
5. We contact you with what issues we found and give you repair quote
6. You decide:
- Yes! Go ahead and repair my equipment
- Send it back to me
Note: We do not have a flat rate repair fee, nor do we provide repair quotes without physically inspecting the unit first. To begin our free evaluation process, please fill out the form below describing in detail what is wrong with the unit. Once we have received your information, we will contact you with instructions on shipping the equipment to us to begin your evaluation.