Hopetech’s Product Warranty
Hopetech Instrument warranties its products to be free of manufacturing defects for a period of two (1-2) years from date of original shipment from its factory. Hopetech Instrument will repair, replace, or refund the purchase price at its discretion, which upon examination by Hopetech Instrument, is determined to be defective in material or workmanship, providing such claimed defective material is returned upon written authorization of Hopetech Instrument, freight prepaid.
For products failing within the first 7 days of the warranty period, Hopetech Instrument will return the repaired product at its expense using a standard shipping method; after 7 days of the warranty priod, the repaired product will be returned at the customer’s expense using the customer’s requested shipping method.
Damage due to corrosion, customer alterations, excessive dust, extreme environmental or electrical conditions, and/or misuse will be evaluated upon inspection. If inspection reveals that the cause of damage is not due to materials or workmanship, repair of the product will be treated on a non-warranty basis.
All electrical, commercial supply parts, and items not manufactured by Hopetech Instrument. shall carry the warranty of the original manufacturer and no more, but under no circumstances to exceed the warranty period. Replacement parts shall be warranted for a period of 90 days.
Warranty labor shall only apply if the product, assembly, or part is returned to the factory freight prepaid and insured. Damage or breakage while in transit is not covered by this warranty.
Hopetech Instrument assumes no responsibility to Buyer for labor to diagnose and remove defective product and installation of replacement product. Furthermore, Hopetech Instrument is not liable to Buyer or to any third party for consequential or incidental damages under any circumstances, whether due to defect in the product, due to delay or failure of delivery, due to a failure of the product to perform as specified, or for any other reason or cause. Buyer and Hopetech Instrument agree that Buyer’s sole remedy and Hopetech Instrument.’s sole liability to Buyer is limited to repair, replacement, or refund of the purchase price of the product as described herein, whether Buyer’s claim arises out of contract or in tort.
All claims against the warranty shall be the final determination of Hopetech Instrument.